Got questions? We’ve got answers.
Find quick solutions to common queries about our detailing services, aftercare, and more.
General FAQs
What services does your detailing company offer?
How often should I get my car detailed?
What is the difference between interior and exterior detailing?
Do you offer mobile detailing services?
How long does a detailing service typically take?
The time required for detailing varies based on the type of service and the condition of your vehicle. On average, a full detail can take anywhere from 1 to 6 days to complete.
What is paint correction, and do I need it?
Paint correction is a process to remove swirl marks, scratches and other imperfections in your car's paintwork. You may need it if your vehicle's paint has noticeable imperfections, but we can assess this during our initial inspection which you can book in here.
What is ceramic coating, and what are its benefits?
How can I schedule an appointment with your detailing company?
You can schedule an appointment by calling us, visiting our website or using our online booking system to arrange a vehicle inspection. We'll work with you to find a convenient time for your service along with the best options for your requirements.
Do you offer any package deals or discounts for multiple services?
What precautions do you take to protect my vehicle during detailing?
Are your detailing products safe for the environment?
Can you remove pet hair and stubborn stains from the interior of my car?
What payment methods do you accept?
Is there a warranty on your detailing services?
Do you offer gift certificates or gift cards for your detailing services?
Yes, we offer gift certificates, which make great gifts for friends and family who want to give their vehicles a special treat. Find out more here
Detailing FAQs
I just bought a used car that needs some love. Would the Correction Detail help?
My car has lots of scratches and swirls. Can you make it look like new?
I want the absolute best for my car. What kind of detailing should I get?
How much do your detailing services cost?
We have several packages with varying prices to suit your needs:
Essential: Prices start from £250.00
Correction: Prices start from £595.00
Signature: Prices start from £1,195.00
Ultimate: Prices start from £1,995.00
How long will my detailing appointment take?
Appointment durations vary based on the package you choose:
Essential: Estimated 6-10 hours
Correction: Estimated 2 days
Signature: Estimated 2-3 days
Ultimate: Estimated 4-5 days
I'm not sure which package I need, can you advise me?
Do the detailing services include interior cleaning?
What is a ceramic coating, and what's the benefit?
Do you offer mobile detailing services?
We also operate from a dedicated unit located at 1a Copers Cope Road, Beckenham, BR3 1NB.
Contact us for a mobile detailing quote, and we'll assess if it's possible based on your location and specific requirements.
Do you offer any guarantee on your detailing work?
Absolutely! We stand behind our work and want you to be completely satisfied with the results. If for any reason you're not happy, let us know and we'll make it right.
The Essential Detailing Package:
I'm pretty good about washing my car regularly. Do I still need the Essential package?
My car has some water spots and light swirl marks. Will this package take care of those?
I want to protect my car's paint, but I'm not looking for a full correction. Is the Essential package right for me?
I've never had my car professionally detailed. Is the Essential package a good place to start?
What does the 'Prevention Focus' mean in the description?
The Correction Detailing Package:
My car has some swirls and light scratches. Will the Correction Package help?
I just bought a used car with faded paint. Can this service make it look new again?
Is the Correction Package good for preserving my classic car?
What's the difference between the Correction Package and the Signature Detailing package?
What is included in the 'Comprehensive Refresh' aspect of this package?
The Signature Detailing Package:
My car has a lot of scratches and swirls. Can the Signature package make them disappear?
Will this make my car look better than when it was new?
How long will the results of the Signature package last?
I'm really particular about my car. How does the Signature package go the extra mile?
What makes the Signature package 'Effective long-term protection'?
The Ultimate Detailing Package:
What makes the Ultimate Detail package different from other detailing options?
My car is in pretty good condition. Is the Ultimate package still worth it?
I'm planning to showcase my car. Will the Ultimate Package make it stand out?
What kind of long-term protection does the Ultimate package offer?
Is the Ultimate package really worth the higher price?
Bespoke Detailing:
What exactly is included in a bespoke detailing service?
Question title to goMy car has some unique issues. Can you create a bespoke plan to address them? here
How long does a bespoke detailing service take?
How much do bespoke detailing services cost?
I'm not sure which bespoke services I need. Can you help me decide?
Mobile Detailing FAQs
Do I need to be home while my car is being detailed?
What's the difference between the mobile detailing packages?
We offer three packages to match your car's needs and budget:
The Rinse: Quick cleaning for a refreshed look.
The Refresh: Deeper cleaning and maintenance.
The Revival: Full restoration for neglected vehicles.
How long does a mobile detailing appointment take?
The duration depends on your chosen package:
The Rinse: Up to 1 hour
The Refresh: Up to 2 hours
The Revival: Up to 4 hours
What areas do you service with your mobile detailing?
Can I customise my mobile detailing package?
Preservation FAQs
Ceramic Coating:
What is a ceramic coating and how does it protect my car?
How long does a ceramic coating last?
Do I need to do anything special to maintain my ceramic coating?
Why is paint correction important before applying a ceramic coating?
What does the E.C. Car Detailing ceramic coating warranty cover?
Paint Protection Film:
What is Paint Protection Film (PPF) and how does it work?
What are the main benefits of PPF?
Protection: PPF shields against everyday wear, minor mishaps, and environmental damage.
Resale value: A car with PPF retains a higher value due to its well-protected paintwork.
Self-healing: Some PPFs can "heal" minor scratches when exposed to heat.
Aesthetics: PPF can provide a glossy or matte finish for a customised look.
How long does PPF last?
Can I wash and wax my car with PPF?
Yes! You can treat a car with PPF just like regular paintwork. Check out our aftercare services to keep your vehicle looking its best.
Is PPF a worthwhile investment?
Customisation FAQs
Tinting:
Beyond looks, how does window tinting benefit my car?
Does window tinting affect my visibility at night?
Can window tinting increase my car's privacy and security?
I'm concerned about bubbles or peeling. How long does professional tinting last?
What tint colours and percentages are available?
Vinyl Wrapping:
How long does a vinyl wrap last?
Can vinyl wraps be applied to any car?
Is vinyl wrap maintenance difficult?
What's the difference between vinyl wrapping and painting?
How much does vinyl wrapping cost?
De-Chrome Wrapping:
Is de-chrome wrapping reversible?
Can de-chrome wrapping be done on any car?
How does de-chrome wrapping differ from blacking out chrome?
What is the durability of de-chrome wrapping?
How much does de-chrome wrapping cost?
Interior Retrim:
What materials are used in interior retrimming?
What elements of the interior can be retrimmed?
Can you match my interior retrim to my car's original design?
How long does an interior retrim take?
How much does an interior retrim cost?
Calliper Respray:
What colours and finishes can I choose for my calliper respray?
The possibilities are nearly endless! Explore vibrant colours, classic hues, matte finishes, and even custom logos.
How long does the calliper respray process take?
Can you match the callipers to my car's paint?
Do calliper resprays require special maintenance?
How much does a calliper respray cost?
Alloy Respray:
Can you repair damage to my alloys before respraying them?
How long does an alloy respray take?
How do I choose the right colour and finish for my alloys?
Is alloy respraying a durable solution?
How much does an alloy respray cost?
Repair FAQs
What's the difference between repair and restoration?
How do I know if my vehicle needs restoration services?
Can all dents be fixed with Paintless Dent Repair (PDR)?
How much do scratch repairs typically cost?
When is a full panel respray necessary?
What is involved in car key replacement?
Can you fix cigarette burns in car upholstery?
Yes, specialised repair techniques can mend burn holes in fabric and leather, leaving the area almost indistinguishable.
Does alloy refurbishment include fixing damage like kerb rash?
How long does leather restoration take?
Is it cheaper to repair a window or replace it entirely?
Dent Removal:
What types of dents can be fixed with PDR?
Can PDR fix dents on any part of my car?
How long does a PDR repair take?
Will the dent completely disappear?
How much does PDR cost?
Scratch Repair:
Can all types of scratches be repaired?
How do you match my car's paint colour?
Is professional scratch repair expensive?
How long does scratch repair take?
Will the repair be noticeable?
Alloy Resfurbishment:
What's involved in the refurbishment process?
Can you fix badly damaged alloys?
How long does alloy refurbishment take?
Is alloy refurbishment expensive?
How much does alloy refurbishment cost?
Leather Restoration:
What types of leather damage can be repaired?
Can you match the colour of my existing leather?
How long does leather restoration take?
Do you offer leather cleaning and conditioning?
How much does leather restoration cost?
Key Replacement:
Can you replace all types of car keys?
What information do I need to provide?
Do I need to bring my car to you?
How long does key replacement take?
How much does key replacement cost?
Aftercare FAQs
What is the E.C. Car Detailing Aftercare Plan?
How does the Aftercare Plan work?
Step 1: Plan Eligibility:
To qualify for the Aftercare Plan, you must first book one of our detailing packages, starting from our Correction Detail Treatment, at least 6 weeks prior to starting the plan.
Step 2: Optional Duration:
You choose the frequency of maintenance detailing treatments based on your preference: every 2 weeks, every 4 weeks, or every 6 weeks. Prices range from £75.00 to £145.00.
Step 3: Scheduling:
After your initial detailing treatment, we'll schedule your subsequent appointments based on your chosen maintenance interval.
What are the benefits of the Aftercare Plan?
Preservation of Coating Quality:
Our plan is tailored to preserve the quality of the ceramic coating applied during detailing, ensuring it continues to offer protection over time.
Structured Maintenance:
The Aftercare Plan provides a systematic approach to maintaining your vehicle's appearance with regular detailing treatments at specified intervals.
Flexible Options:
You have the flexibility to choose maintenance intervals that suit your schedule and preferences, ranging from every 2 weeks to every 6 weeks.
Convenience and Value:
By opting for the Aftercare Plan, you can conveniently maintain your vehicle's appearance while preserving its value and longevity.
How do I sign up for the Aftercare Plan?
To sign up for the Aftercare Plan, simply book one of our detailing packages and express your interest in joining the Aftercare Plan during the booking process. Our team will guide you through the next steps.
Please note that the Aftercare Plan is a direct debit subscription service, ensuring seamless payments for your convenience.
Can I reschedule my maintenance appointments?
Yes, you can reschedule your appointments with a minimum of 48 hours' notice without any additional charges.
However, cancellations made with less than 48 hours' notice will incur a charge of 50% of the cost of the scheduled appointment.
We'll do our best to accommodate your request and reschedule your maintenance detailing within your agreed-upon schedule.
Please ensure to inform us of any changes as early as possible to avoid any inconvenience.
Are there additional charges for appointments outside your radius?
Yes, for appointments outside our 10-mile radius, there's an additional charge of £3.00 to cover extra travel costs. However, this will be communicated to you beforehand.